Privacy Policy

Effective: 1 January 2026 • Last updated: 22 August 2026

Delta Edge Offices is a brand operated by Muskan Infranirman Private Limited (CIN: U70102WB2012PTC188828, GSTIN: 19AAICM6517B2ZI), a company incorporated under the Companies Act with its registered office at Block EP, Plot No. J-1/8, Street No. 18, Sector V, Salt Lake, Kolkata – 700091, West Bengal.

In this document, “Delta Edge Offices”, “we”, “us” and “our” mean Muskan Infranirman Private Limited operating under the brand Delta Edge Offices.

We respect your privacy and are committed to protecting the personal data you share with us. This Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (deltaedgeoffice.in), use our online booking services, or use our physical workspace at Delta Tower, Sector V, Salt Lake, Kolkata. It is aligned with India's Digital Personal Data Protection Act, 2023 (“DPDP Act”).

1Information We Collect

Personal identification

Full name, phone number, email and postal address, and identification documents (e.g. Aadhaar, PAN, Passport or other government ID) collected for KYC verification.

Billing and payment data

Transaction details, billing address, and payment method details. Payments are processed securely through third-party payment gateways; we do not store raw card or banking details.

Account details

Username, password/login credentials, and profile settings.

Facility and usage data

Log-in timestamps, Wi-Fi and captive-portal usage logs, access keycard data, printing logs, and CCTV footage captured in common and public areas of our premises for security.

Technical data

IP address, browser type, device information, operating system, and browsing activity collected automatically via cookies and analytics.

2How We Use Your Information

  • To process, confirm and manage your workspace reservations (hot desks, cabins, meeting rooms, etc.).
  • To verify identity and conduct mandatory KYC checks before facility access.
  • To process payments, billing and invoicing.
  • To ensure physical and digital security (CCTV monitoring, network security).
  • To provide customer support and respond to your queries.
  • To send account, service and (with your consent) promotional communications — you may opt out at any time.
  • To comply with applicable law and lawful requests from authorities.

3Legal Basis and Consent

We process personal data based on your consent and/or for legitimate uses permitted under the DPDP Act, including to provide the services you request and to meet legal obligations. Where we rely on consent (for example, marketing), you may withdraw it at any time; withdrawal does not affect processing already carried out.

4Data Sharing and Disclosure

We do not sell or rent your personal data. We may share it with:

  • Service providers / data processors — payment gateways, website hosting and IT, accounting and communication tools — under confidentiality and data-protection terms, using data only on our instructions.
  • Legal and regulatory — where required by applicable Indian law, court order or government request.
  • Safety and protection — to protect the rights, property, safety and operational integrity of Delta Edge Offices, our members or the public.

5Data Security

We implement reasonable technical and organisational safeguards — including SSL/TLS encryption, secure servers, access controls and firewalls — to protect your data against unauthorised access, alteration, disclosure or destruction. No system is completely secure, and we cannot guarantee absolute security.

6Data Retention

We retain personal data only for as long as necessary for the purposes above and to meet legal, tax and accounting requirements, after which it is securely deleted or anonymised. CCTV footage is retained for a limited period and accessed only by authorised personnel or as required by law.

7Cookies and Tracking

Our website uses cookies and similar technologies to enable functionality, remember your preferences and analyse traffic. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

8Your Rights

Subject to the DPDP Act, you have the right to: access a summary of your personal data and how it is processed; seek correction, completion, updating or erasure of your data; nominate another person to exercise your rights in case of death or incapacity; withdraw consent; and seek grievance redressal. To exercise these rights, contact our Grievance Officer below. If unsatisfied, you may approach the Data Protection Board of India.

9CCTV and Network Notice

Our premises are monitored by CCTV for the safety and security of members, guests and property. When you connect to our Wi-Fi / captive-portal network, limited device and usage data is captured for network security and access management.

10Children

Our services are directed at businesses and adults. We do not knowingly collect the personal data of children except as necessary (for example, guests accompanied by a parent/guardian), and handle any such data with the additional care required by the DPDP Act.

11Grievance Officer and Contact

For any privacy query or to exercise your rights, contact our Grievance Officer. General queries may be sent to our support contact.

General / Support: info@deltaedgeoffice.com | +91 89818 11102
Grievance Officer (Data Protection): legal@deltaedgeoffice.com
Address: 10th Floor, Delta Tower, J-1/8, EP Block, Sector V, Salt Lake, Kolkata – 700091, West Bengal, India
Official Site:deltaedgeoffice.in

12Changes to this Policy

We may update this Policy from time to time. The current version is published on our website and the “Last updated” date reflects the latest revision.